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Holiday Feedback Form

Your feedback is essential and we'd be very grateful if you could complete this form.
There are just 19 short questions which take 3 minutes with the option to add additional comments
Please do not include any personal details on this form.

Holiday Booking Reference

Pre-Travel
1a. How would you rate the service you received while making your holiday arrangements?




Comments welcome

1b. How would you rate your Travel Documentation?




Comments welcome

1c. How would you rate H2O's Payment Options & Payment Processing?




Comments welcome

Travel

2a. Did you make your travel arrangments (eg flights) with H2O?


2b. Would you use these Travel Options again?


Comments welcome

2c. How would you rate the service you received during your travel?




Comments welcome

On Arrival

3a. Were you met on arrival by our local representative?


3b. How would you rate the service you received from these representatives?




Comments welcome

3c. How would you rate the transfer?





Comments welcome

Accommodation
4a. How would you rate your accommodation?




Comments welcome

4b. How would you rate the service provided by local staff?




Comments welcome

Food & Drink
5a. If Food was included as part of the holiday how do you rate it?




Comments welcome

5b. If water or other drinks were included was there:


Comments welcome

Guides & Instructors
6a. Were services of a guide or instructor included in your holiday?


Comments welcome

6b. Overall, how satisfied were you with the service you received?




Comments welcome

Destination
7a. Overall, how satisfied were you with the Destination?






Comments welcome

7b. Would you return on another holiday to this destination?


Comments welcome

General Satisfaction

8a. Please select which of the following describes your thoughts best:



8b. How likely are you to book another holiday with H2O:




If you are happy for H2O to contact you about the feedback you have provided, please give your permission in the box below.


If Yes - Please enter your name...

...and your email address

Thank you for taking the time to complete this questionnaire. Your responses and comments will be taken into account and will help to make improvements in our holidays.

  

 
 
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